Most owners get to a point where they know they need help, so they hire somebody, and a few months later they’re still doing the work. The assistant is underused, the owner is still the one everything runs through, and the conclusion a lot of owners draw is that it’s hard to find good people.
A lot of the time the problem is underneath that. Handing work over costs you time before it saves you any, so it doesn’t quite get done properly, and what happens instead is abdication. Here, take this off me. Then no standard, no training, no follow-up, and no way to tell whether it’s working.
I did this in my own clinic. I hired friends first, I assumed everybody thought the way I thought, and I never defined what good looked like because honestly it seemed self-evident to me. Then I was disappointed in people for missing a standard I had never explained.
Where should I send it?