Role Creep Teaches Your Team Their Time Isn’t Valuable
A therapist finishes a double-booked afternoon, wipes down the tables, folds a load of laundry, takes out the bathroom trash, checks the voicemail because the front desk got buried, and then gets asked if she can help plan the staff birthday lunch. That slow pile-up has a name: role creep. None of those tasks sounds […]
Attendance Is an Owner Standard, Not a Patient Personality Problem
Patient attendance is a standard you set and protect, not a personality problem. Aim for 90% and up, and build the habits that hold your schedule.