Clinical Director Admin Time Needs a Visible Standard
A staff PT sees a cancellation at the end of the day. For a minute, the day looks like it may end on time. Then the clinical director moves their last patient onto the staff PT’s schedule and heads out. Once, the team may let it go. Twice, they start comparing notes. If it happens […]
Attendance Is an Owner Standard, Not a Patient Personality Problem
Patient attendance is a standard you set and protect, not a personality problem. Aim for 90% and up, and build the habits that hold your schedule.