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staff retention Archives - Ron Tester Coaching

Role Creep Teaches Your Team Their Time Isn’t Valuable

Role creep in a PT clinic: a therapist folds laundry at end of day while documentation waits on the cart

A therapist finishes a double-booked afternoon, wipes down the tables, folds a load of laundry, takes out the bathroom trash, checks the voicemail because the front desk got buried, and then gets asked if she can help plan the staff birthday lunch. That slow pile-up has a name: role creep. None of those tasks sounds […]