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Day: September 12, 2026

The First Test of Your New Manager Is Somebody Walking Past Them to Your Door

A practice administrator stopping in a clinic owner's doorway with a question her new manager should be answering.

When you hire a new manager, your team learns who decides from what you do the first time somebody walks past them and brings you the problem.

Your Attorney Says You Can Let This Person Go. You Still Haven’t.

Two empty chairs facing each other in a small therapy clinic office, set for the conversation about letting an employee go.

The decision was made weeks ago. What’s left is one conversation, and every week you wait, the rest of your team absorbs the cost of it.

SEE WHERE THE BUSINESS STILL RUNS THROUGH YOU

Get the By Default Instead of by Design worksheet, a short diagnostic for spotting the work, decisions, and responsibilities your clinic has quietly handed back to you.

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