The First Test of Your New Manager Is Somebody Walking Past Them to Your Door
When you hire a new manager, your team learns who decides from what you do the first time somebody walks past them and brings you the problem.
Don’t Make the Clinic Director Promotion the First Leadership Test
Promoting a clinic director should confirm leadership you’ve already seen, not test for it. Give real leadership reps before the title, not after.
Why Good Employees Quit When the Standard Gets Soft
I have sat with clinic owners after the resignation landed and watched them replay every recent conversation with the employee who left. The owner is usually competent. She knows her patients, she knows the schedule, she knows which clinicians families request by name, and she can tell you which staff member can calm a hard […]